Refunds

Products purchased on our website is non-refundable due to the nature of the product. Your safety and others are of the utmost importance therefore we cannot compromise in terms of hygiene of the products sold. That being said, we rely on you, the customer, to choose carefully and ensure that the products you select suits your needs and requirements. 

We warrant that our products are free from any manufacturing defects. We do quality control inspection prior to shipping to ensure the items are free from any material defect. If there is an issue with the product itself for any reason , please send us a picture of the defective item – date and time stamped – and email to support@smilemedics.com; if its defective we will ship a replacement immediately. 

Refunds will be done only through the Original Mode of Payment and may take up to 30 days from original purchase date.